Delivery Policy
Free delivery available on all our products.
Choose a specific delivery date that suits you.
Delivery Options Overview
1. Order the Product and Specify the Delivery Method
2. You Will Receive Order Confirmation Email
3. Control Your Delivery Online
4. Wait for Your Order to Arrive
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UK Mainland Delivery |
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During peak periods such as Christmas and after the bank holidays, delivery times may be extended by 1–2 working days due to increased courier volumes. If Express Delivery has been selected and the order is delayed by more than 2 working day beyond the express timeframe, we will issue a full refund of the express delivery charge.
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Free delivery 5 working days |
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Orders sent on our free delivery service are usually delivered within 3-5 working days, Monday to Friday, 7.30am – 6pm. Some couriers may deliver slightly earlier or later. |
FREE |
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Next day & Saturday delivery |
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Orders placed before 2pm are shipped the same day for next working day delivery. For orders paid via finance, please note that next-day delivery applies only to orders placed before 12pm. Also please provide a valid mobile number or your order may be delayed or returned back to us. You will receive:
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Saturday delivery is available for eligible products. Deliveries will be made by Royal Mail Special Delivery on the Saturday of your choice, usually between 7:00 am and 2:00 pm. |
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Europe and rest of the world |
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Economy delivery |
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Orders sent on standard delivery service are usually delivered within 5-10 working days. Standard service may not be available for some countries and this will be confirmed at the checkout page. |
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Express Delivery |
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Orders sent on express delivery service are usually delivered within 1-3 working days to Europe. And 2-5 working days to rest of the world. We will use DHL express or UPS express. |
FAQs
Your order may take some time to be updated and scanned by the courier. Once it's scanned, it usually takes 1-2 days to be delivered. If your item is not received by the estimated delivery date provided in your order confirmation email, please contact us, and we will assist you.
If you place your order for an in-stock item with next day express delivery before 2pm Monday – Friday, we will aim to dispatch your order the same day. Orders received after 2pm will be processed on the following working day.
We deliver to any UK address and all over the world.
Express delivery is unavailable for some products with an extended estimated delivery date (5 working days). These products will be delivered on or before the displayed estimated delivery date.
Yes, most orders requires a signature, but some products less than £100 may not require a signature.
Yes, you can collect your order from our store. Please call us beforehand to confirm that the product is available for collection. Some products are stocked at our warehouse and may also be available online. Calling ahead ensures that we can have the product ready for you and avoid any inconvenience. Please contact us to arrange your collection.
If you have already ordered online and are coming to collect, please make sure to bring the following:
Order Confirmation Email: This is essential to confirm your order details.
Photo ID: This could be a driving license, passport.
No, if you are a customer living in the UK, there will be no additional charges added to your delivery. As we do all shipping from UK store.
Yes, we do. We offer worldwide delivery via DHL Express or UPS for fast and reliable international shipping.
If you place an order from outside the UK, please note the following:
🌍 Import Duties & Taxes: You are fully responsible for paying any import VAT, customs duties, handling charges, or other related fees applied by your local authorities or couriers.
💰 Tax Estimates: We’re unable to provide estimated tax amounts, as these vary from country to country. For specific details, please contact your local customs authority before placing your order.
📦 Product Compliance: Please ensure that the products you are ordering comply with your country’s import and shipping regulations, as some items may be restricted in certain regions.
🚫 Rejected Parcels: If a parcel is refused or returned to us due to unpaid customs fees or non-compliance with your country’s import or shipping regulations, the two-way postage cost will be deducted from your refund.
🏦 Bank Transfers: For international payments made via bank transfer, refunds will be processed, but your bank may deduct handling or currency conversion fees.
