Right to Cancel & Returns

4.1 You may cancel your order at any time from placing it until 14 days after receiving your goods. This is your statutory cooling-off period. All cancellations must be made by phone on 01133 310 283 or confirmed in writing, and all returns must be submitted through our online return form, quoting your order ID. Please include your order ID or a copy of your order confirmation email with your return.

All cancellations must be clearly requested within 14 days. Following the proper return process helps us handle your refund quickly, but your legal right to cancel will still apply even if the process isn’t followed exactly.

4.2 The 14-day cooling-off period is not a ‘try before you buy’ period. Returned products must meet the conditions in Section 4.3.

4.3 Goods must be returned in the same condition as received, unused, complete with all original packaging and without any signs of wear or tear.

If goods are returned used, incomplete, or in a different condition, a handling fee of 20–30% may apply depending on their condition. Additional deductions may also apply if the goods were paid for via PayPal (see Section 4.6).

Any use beyond what is necessary to check the goods may result in a deduction for loss of value from your refund under the Consumer Contracts Regulations 2013. When testing cameras, you agree to keep shutter actuations (photos taken) to an absolute minimum. Products showing excessive shutter actuations may be considered used and subject to a deduction.

4.4 Goods must be returned to: Camix Ltd, WB Returns, Camix Ltd UNIT 1 – NORQUEST INDUSTRIAL PARK, BIRSTALL, BATLEY WF17 9NE

The cost of returning goods under the 14-day cooling-off period is the customer’s responsibility and will not be refunded, as permitted by law.

If an item is deemed faulty on arrival, we will reimburse return postage costs up to £10 or arrange collection. Any higher costs must be pre-approved. We recommend using a tracked, insured service that requires a signature on delivery.

4.5 Refund processing times vary (see Section 5 for details).

4.6 Once your cancellation is received in writing, Camix will refund the purchase price to the debit/credit card or PayPal account used. Please note that PayPal’s transaction fee of 2.90% + £0.30 is non-refundable to merchants and will be deducted from your refund if applicable.

4.7 Faulty goods must be reported immediately. All reported faults will be assessed by Camix and, if necessary, by the manufacturer or an authorised repair agent. If goods are returned to a manufacturer or agent, we cannot always guarantee an assessment timeframe, but repairs will not exceed 60 business days.

4.8 The cost of returning goods for warranty assessment may be payable by the customer, depending on the circumstances. Each fault will be reviewed on a case-by-case basis.

4.9 Damage resulting from misuse, accidental damage, or use of non-approved accessories is not covered under warranty. This includes any cameras or lenses serviced or modified by unauthorised technicians. Accessories such as batteries, chargers, and cables are covered by a limited 30-day warranty only.
Lens dust is also excluded from warranty coverage, even for dust- or weather-sealed lenses, as it is not possible to determine the environment or storage conditions after delivery. Dust ingress can occur over time with regular use and does not indicate a manufacturing fault.

4.10 We do not offer refunds on special orders or personalised items. Any deposit paid is non-refundable. Products will be held for up to 14 calendar days after you are notified that your order is ready for collection. Faulty items will be processed through warranty for repair and returned to you but cannot be immediately exchanged or refunded.

4.11 To protect all customers, our system may flag payments as high-risk. In these cases, we may request additional ID, proof of address, or payment screenshots. If these documents are not provided within 2 days, we reserve the right to hold or cancel the order until verification is complete.

All defective product returns require a return ID from Camix and must be sent by post.

4.12 Faulty Goods – Extended Right to Return (30 Days)

4.12.1 Camix accepts returns of goods found to be faulty, damaged, or not as described within 30 days of delivery, in line with the Consumer Rights Act 2015.

4.12.2 This 30-day window applies strictly to faulty or defective goods. It does not apply to unwanted goods or change-of-mind returns beyond the 14-day cooling-off period.

4.12.3 All claims must be submitted in writing with photographic or video evidence and will be subject to initial assessment by Camix.

4.12.4 If our initial assessment shows no obvious fault, the item may be sent for independent third-party evaluation. If confirmed faulty, Camix will offer a replacement or full refund.

4.12.5 If the third-party assessment confirms the product is not faulty or the fault is not a manufacturing defect, a £150 inspection fee will apply. Camix will hold the product until this fee is paid and then return the product to the customer.

4.13 If a return is made after 30 days and the product is claimed to have a manufacturing fault, but our initial assessment does not confirm any fault, the item may be sent to an independent third-party professional for further evaluation. If the third-party also confirms that there is no manufacturing defect, a £150 inspection fee will apply to cover the cost of this external assessment. This process ensures that all returns are handled fairly and without bias. However, if a manufacturing fault is confirmed at any stage of the assessment, the product will be repaired or replaced with either a new or equivalent used condition unit at no cost to the customer, and no assessment or additional fees will be charged.

4.14 The warranty is not transferable to a third party.

1 Year Camix Warranty Terms

Frequently asked questions

A-        When is the warranty activated and how long is the duration?

It is activated on the date of delivery, as shown on the courier’s tracking system.

B-        What does the warranty cover?

It covers all manufacturer’s defects. Accidental damages are not included. Chargers, batteries, USB cables and accessories as such are not covered.

C-        How do I activate the warranty?

Your warranty is activated automatically on the date of delivery. For your convenience, there’s no extra step to take. Your warranty and purchase record is safely stored in our database.

E-       As a non-UK buyer, how does the warranty work?

In order to get your product repaired, you will have to return it to the UK.

Your statutory rights are not affected.

5. Refunds processing time

If you return or cancel your order

• For payments by credit/debit card and payments over the phone, Refunds will take 7-14 business days to be returned to your account. depending on your card issuer.
• For PayPal payments, Refunds will take 5-7 business days.
• For Bank transfer payments, Refunds will take 2-5 business days.
• For cash payments, Refunds will be ready to collect back the same working day.

In the event that you need to make a claim under a warranty, please contact our sales office by phone on 01133 310 283 or by email [email protected]  We will be able to provide you with further details to ensure your claim is processed swiftly. The warranty is subject to proof of purchase is provided; therefore you should retain your sales invoice. We regret we are unable to cover any costs of any unauthorised repairs.