Right to Cancel & Returns

1. You have the right to cancel your order from the point of placing your order until 14 days after receipt of your goods. This is the cooling-off period. All cancellations must be made by phone to 01133 310 283 or confirmed in writing and all returns must be submitted through our return form below. The return reference is your order ID, please make sure to include your order ID with the return or print the order confirmation email inside the return . Any goods received that haven’t been cancelled or returned in this way will not be dealt with under the cooling-off period.

2. The 14 day Cooling-Off period is not a ‘try before you buy’ period. Any products returned to Camix under the Cooling Off Period must meet the requirements outlined in section 4.3 at terms and conditions.

3. When returning goods to Camix, you must take reasonable care of the items while in your possession. Returned goods must be in the same, completely unused, and new condition as sold. A surcharge/restocking fee of 20% to 30% will apply if goods are returned in used condition, with opened seals, or if any contents are missing. (Additional deductions apply for PayPal payments; please refer to section 4.6.) For DJI products, a minimum handling fee of 30% will be charged. Camix will only accept returns in their original packaging, with no signs of wear or tear. Any use of the goods beyond necessary inspection upon delivery, in line with the Consumer Contracts Regulations 2013, may invalidate your right to cancel or be subject to a restocking fee. 

4. Where Camix have supplied goods to you, these goods must be returned to Camix Ltd, Returns Department, Camix LTD – 7 Cliffe Park Way Bruntcliffe Road, Morley, Leeds, LS27 0RY, United Kingdom or be available for collection by Camix. The cost of returning goods is non-refundable, and where Camix collects goods, the direct cost of such will be deducted from the refund.  If an item is deemed faulty on arrival we will reimburse return carriage costs up to the value of £10 or offer to collect the goods from you. Any costs outside of this amount need to pre-authorised by us prior to sending. When returning goods to Camix, we recommend using an insured and trackable service and one which requires us to sign for the parcel upon receipt and you should keep the receipt of postage as it will be required as a proof of postage and should be provided to us when required. 

5. Processing times for cancellation refunds vary. Find out more in section 10

6. Once the notice of your cancellation has been received in writing Camix will make a refund of the contract price to your debit/credit card or PayPal account used to purchase the goods. For payments made with PayPal, please note PayPal is no longer refunding the fees back to merchants. You will not be able to get a refund on the PayPal fee of 2.90% + £0.30 if you wish to cancel your order or if orders returned in different condition as in section 4.3.

7. Where goods purchased from Camix display a fault or defect, you should immediately contact Camix to report the issue. All reported faults will need to be assessed by Camix and in some cases, by the manufacturer or repair agent. Where goods have to be returned to the manufacturer or repair agent, Camix cannot always provide a time frame for assessment and or work to be carried out. However, the repair process will not exceed 30 days.

8. The cost of returning goods to Camix for assessment under warranty may be payable by the customer, depending on the circumstances. Each reported fault will be assessed on a case by case basis.

9. Faults or damage deemed to have been caused by misuse or accidental damage or due to the use of accessories, attachments, product supplies, parts or devices that do not conform to the manufacturer’s specifications. will not be covered under the terms of warranty and the cost of assessment and repair of a product in these circumstances would be chargeable to the customer. Warranty does not cover cameras or lenses that have been serviced or modified by anyone other than authorized manufacturer’s Service Agents. And is not transferable to a third party.

In the event of a defect, please contact us for a return ID to proceed with your return for repair.

1 Year  Camix Warranty Terms

Frequently asked questions

A-        When is the warranty activated and how long is the duration?

It is activated on the date of delivery, as shown on the courier’s tracking system.

B-        What does the warranty cover?

It covers all manufacturer’s defects. Accidental damages are not included. Chargers, batteries, USB cables and accessories as such are not covered.

C-        How do I activate the warranty?

Your warranty is activated automatically on the date of delivery. For your convenience, there’s no extra step to take. Your warranty and purchase record is safely stored in our database.

E-       As a non-UK buyer, how does the warranty work?

In order to get your product repaired, you will have to return it to the UK.

Your statutory rights are not affected.

10. Refunds processing time

For payments by credit/debit card and payments over the phone, Refunds will take 7-14 business days to be returned to your account. depending on your card issuer.
For PayPal payments, Refunds will take 5-7 business days.
For Bank transfer payments, Refunds will take 2-5 business days.
For cash payments, Refunds will be ready to collect back the same working day.

Please note all the return policy listed on this page applies only to shipments to the UK and Ireland. We do not accept returns for international sales outside of the UK and Ireland.

In the event that you need to make a claim under a warranty, please contact our sales office by phone on 01133 310 283 or by email [email protected]  We will be able to provide you with further details to ensure your claim is processed swiftly. The warranty is subject to proof of purchase is provided; therefore you should retain your sales invoice. We regret we are unable to cover any costs of any unauthorised repairs.

Return Request Form

Return
Enter The Order ID . Usually Starts #1
First
Last
Return Reason

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