Terms & Conditions

Terms & Conditions

The following terms and conditions apply to all transactions made only through https://camix.co.uk The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

1. Status of Terms

1.1 These terms constitute a legal document (“the Agreement”), which sets out the rights and obligations of you as a purchaser (“you”), and those of Camix Ltd (“Camix”, “we” or “us”), in relation to the services and products offered by us through this site or any of the other sites owned by us. By registering for Camix services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.

1.2 You agree to:

1.2.1 provide true, accurate, current and complete information about you as prompted by our registration form (such information being the “Registration Data”); and

1.2.2 maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Camix has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Camix has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the Camix site (or any portion of it).

2. Place of performance and applicable law.

Camix Ltd is a company registered in England. Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland. Camix makes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement.

You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.

3. Placing an order

3.1 When placing an order with Camix Ltd you have to first agree with the terms and conditions prior to the completion of your order.

3.2 We consider the contract of sale to be formed at the point of despatch by us of your goods.

3.3 The goods supplied by Camix may originate from UK or non-UK sources. If you wish to confirm the source of stock before placing an order, please contact us via phone or email.
Customers have the right to return goods in accordance with the terms outlined in Sections 4.1 to 4.9 of these terms and conditions..

3.4 We make every effort to ensure that all information contained on this website is true and accurate. However errors can occur. In the unlikely event that an incorrect price is shown on our website Camix reserves the right to abstain from fulfilling the order at that price. You will, of course, be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order.  As our buying prices are subject to change periodically we may on occasion be unable to supply at the advertised website price, in this instance, we will contact you and inform you of the correct pricing where you will have the option to proceed with the order or cancel the order with a full refund.

3.5 As we use the latest 3D Authentication card processing technology by placing an order on this website your payment will be processed on completing the order form, if for any reason your order cannot be fulfilled we will, of course, return a full refund to you.

3.6 We can only accept payment from payment cards registered in the United Kingdom and Europe.

3.7 Pre-Orders placed with Camix are done so based on the price information we have at the time of announcement.  Periodically pricing can change prior to product launch and all pre-orders are accepted as a non-binding agreement to supply at the specified price published when pre-order is placed.  All deposits are fully refundable at any point and any pre-order has the right to cancel.

Our Privacy & Cookie policy can be seen here >

3.8 In the event your payment fails several times within a day, you may be temporarily blocked from ordering from us, This will protect your account from any suspicious activity. Orders can be submitted again as soon as our system has eliminated any suspicious activity relating to your payments.

3.9 Most product over £7,000 are sold as a special order, if you need to clarify that please contact us with the product name.

4. Right to Cancel & Returns

4.1 You may cancel your order at any time from placing it until 14 days after receiving your goods. This is your statutory cooling-off period. All cancellations must be made by phone on 01133 310 283 or confirmed in writing, and all returns must be submitted through our online return form, quoting your order ID. Please include your order ID or a copy of your order confirmation email with your return.

All cancellations must be clearly requested within 14 days. Following the proper return process helps us handle your refund quickly, but your legal right to cancel will still apply even if the process isn’t followed exactly.

4.2 The 14-day cooling-off period is not a ‘try before you buy’ period. Returned products must meet the conditions in Section 4.3.

4.3 Goods must be returned in the same condition as received, unused, sealed/unopened if delivered sealed and complete with all original packaging and without any signs of wear or tear.

If goods are returned used or opened id delivered sealed, incomplete, or in a different condition than delivered, a handling fee of 20–30% may apply depending on their condition. Additional deductions may also apply if the goods were paid for via PayPal (see Section 4.6).

Any use beyond what is necessary to check the goods may result in a deduction for loss of value from your refund under the Consumer Contracts Regulations 2013. When testing cameras, you agree to keep shutter actuations (photos taken) to an absolute minimum. Products showing excessive shutter actuations may be considered used and subject to a deduction.

4.4 Goods must be returned to: Camix Ltd UNIT 1 – NORQUEST INDUSTRIAL PARK, BIRSTALL, BATLEY WF17 9NE.

The cost of returning goods under the 14-day cooling-off period is the customer’s responsibility and will not be refunded, as permitted by law.

If an item is deemed faulty on arrival, we will reimburse return postage costs up to £10 or arrange collection. Any higher costs must be pre-approved. We recommend using a tracked, insured service that requires a signature on delivery.

4.5 Refund processing times vary (see Section 5 for details).

4.6 Once your cancellation is received in writing, Camix will refund the purchase price to the debit/credit card or PayPal account used. Please note that PayPal’s transaction fee of 2.90% + £0.30 is non-refundable to merchants and will be deducted from your refund if applicable.

4.7 Faulty goods must be reported immediately. All reported faults will be assessed by Camix and, if necessary, by the manufacturer or an authorised repair agent. If goods are returned to a manufacturer or agent, we cannot always guarantee an assessment timeframe, but repairs will not exceed 60 business days.

4.8 The cost of returning goods for warranty assessment may be payable by the customer, depending on the circumstances. Each fault will be reviewed on a case-by-case basis.

4.9 Damage resulting from misuse, accidental damage, or use of non-approved accessories is not covered under warranty. This includes any cameras or lenses serviced or modified by unauthorised technicians. Accessories such as batteries, chargers, and cables are covered by a limited 30-day warranty only.
Lens dust is also excluded from warranty coverage, even for dust- or weather-sealed lenses, as it is not possible to determine the environment or storage conditions after delivery. Dust ingress can occur over time with regular use and does not indicate a manufacturing fault.

4.10 We do not offer refunds on special orders or personalised items. Any deposit paid is non-refundable. Products will be held for up to 14 calendar days after you are notified that your order is ready for collection. Faulty items will be processed through warranty for repair and returned to you but cannot be immediately exchanged or refunded.

4.11 To protect all customers, our system may flag payments as high-risk. In these cases, we may request additional ID, proof of address, or payment screenshots. If these documents are not provided within 2 days, we reserve the right to hold or cancel the order until verification is complete.

All defective product returns require a return ID from Camix and must be sent by post.

4.12 Faulty Goods – Extended Right to Return (30 Days)

4.12.1 Camix accepts returns of goods found to be faulty, damaged, or not as described within 30 days of delivery, in line with the Consumer Rights Act 2015.

4.12.2 This 30-day window applies strictly to faulty or defective goods. It does not apply to unwanted goods or change-of-mind returns beyond the 14-day cooling-off period.

4.12.3 All claims must be submitted in writing with photographic or video evidence and will be subject to initial assessment by Camix.

4.12.4 If our initial assessment shows no obvious fault, the item may be sent for independent third-party evaluation. If confirmed faulty, Camix will offer a replacement or full refund.

4.12.5 If the third-party assessment confirms the product is not faulty or the fault is not a manufacturing defect, a £150 inspection fee will apply. Camix will hold the product until this fee is paid and then return the product to the customer.

4.13 If a return is made after 30 days and the product is claimed to have a manufacturing fault, but our initial assessment does not confirm any fault, the item may be sent to an independent third-party professional for further evaluation. If the third-party also confirms that there is no manufacturing defect, a £150 inspection fee will apply to cover the cost of this external assessment. This process ensures that all returns are handled fairly and without bias. However, if a manufacturing fault is confirmed at any stage of the assessment, the product will be repaired or replaced with either a new or equivalent used condition unit at no cost to the customer, and no assessment or additional fees will be charged.

4.14 The warranty is not transferable to a third party.

Warranty Claims

If you wish to make a warranty claim, please contact our Customer Service team by telephone on 01133 310 283 or by email at [email protected].

We will provide you with the appropriate instructions and assist you throughout the warranty process.

All warranty claims are subject to verification and proof of purchase. Customers should therefore retain their original invoice or order confirmation as evidence of purchase.

Camix accepts no responsibility for any costs arising from repairs, modifications or inspections carried out by unauthorised third parties unless expressly authorised by us in writing before the work is undertaken.

1 Year Camix Warranty Terms

Frequently asked questions

A-        When is the warranty activated and how long is the duration?

It is activated on the date of delivery, as shown on the courier’s tracking system.

B-        What does the warranty cover?

It covers all manufacturer’s defects. Accidental damages are not included. Chargers, batteries, USB cables and accessories as such are not covered.

C-        How do I activate the warranty?

Your warranty is activated automatically on the date of delivery. For your convenience, there’s no extra step to take. Your warranty and purchase record is safely stored in our database.

E-       As a non-UK buyer, how does the warranty work?

In order to get your product repaired, you will have to return it to the UK.

Your statutory rights are not affected.

5. 5. Refunds

   5.1 If you cancel your order or return goods in accordance with these Terms and Conditions, any refund due will be processed using the original payment method wherever possible.

   5.2 Refunds are normally processed within the following timeframes:

   5.2.1 Credit/Debit Card Payments (including telephone payments): Refunds are normally processed within 7–14 business days, depending on your card issuer.

   5.2.2 PayPal Payments: Refunds are normally processed within 5–7 business days.

   5.2.3 Bank Transfer Payments: Refunds are normally processed within 2–5 business days.

   5.2.4 Cash Payments: Refunds will normally be available for collection on the same working day.

   5.3 Whilst Camix will process refunds without undue delay, the time taken for funds to appear in your account is determined by your bank, card issuer or payment provider and is outside Camix’s control.

   5A. Chargebacks and Payment Disputes

   5A.1 We encourage all customers to contact Camix before initiating a chargeback or payment dispute, as many issues can often be resolved quickly and efficiently without involving a third-party payment provider.

   5A.2 If a chargeback or payment dispute is initiated through a bank, credit card issuer, PayPal, Klarna, finance provider, or any other payment provider at anytime, the matter will thereafter be handled exclusively through that payment provider’s official dispute resolution process. Camix will submit all relevant evidence, documentation, correspondence and supporting information directly to the payment provider for independent review and determination.

   5A.3 Once a chargeback or payment dispute has been initiated, Camix will not be obliged to provide duplicate copies of evidence or documentation directly to the customer, nor continue discussing the merits of the dispute outside the payment provider’s official dispute resolution process. Any enquiries relating to the dispute, the evidence submitted or the final outcome should be directed to the relevant payment provider.

   5A.4 Once the payment provider has issued its final decision, the chargeback or payment dispute shall be considered fully and finally concluded. Camix reserves the right to treat the matter as closed and will decline to engage in any further correspondence, review, appeal or discussion relating to the same transaction, refund request, chargeback or issues that have already been determined through the payment provider’s dispute resolution process.

   5A.5 Any repeated correspondence or requests relating to a chargeback or payment dispute that has already received a final determination may be acknowledged without further substantive response.

   5A.6 Nothing in this section limits, excludes or affects any statutory rights that cannot legally be excluded under the laws of England and Wales.

6. Content

6.1 Camix shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. Camix will only be liable for consequential losses within the contemplation of the parties.

6.2 Certain links in this site (typically a banner advert or icon) will lead to sites, which are not under the control of Camix. When you activate any of these you will leave the Camix site and Camix has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of Camix.

6.3 By placing an order on the Camix website you have the choice to opt into our email mailing list.  We will only email you periodically with offers from Camix that we feel may be of interest to you.  If you do not want to be included in our mailing list then you can opt-out at any time by following the opt-out link included on all email newsletters or by emailing [email protected]  We will not share any subscribers email or any personal details with any other third party.

Our Privacy & Cookie policy can be seen here >

7. Limitation of Liability

7.1 Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Camix.

7.2 Subject to clause

7.1, you agree that Camix shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under Camix’s direct control including, without limitation, damage for loss of business, loss of sales, non-payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where Camix has been advised of the possibility of such loss or damage).

7.3 The only liabilities that Camix can exclude are those arising from the following.

7.3.1 In cases where losses were not foreseeable to both parties when the contract was formed.

7.3.2 Where losses were not caused by any breach on the part of Camix.

7.3.3 For any business losses, and/or losses to non-consumers.

7.3.4 Camix 1 year warranty is provided and valid from the delivery date for new products and 6 months warranty for used products. and no registration is required to obtain this warranty. Our 1 year warranty for the new products does not extend to consumables, batteries etc, please refer to the manufacturers’ warranty terms for these items.

7.3.5 The Camix 1 year warranty is non-transferable and will be considered invalid once sold to any other party.

8. Delivery

For a complete explanation of delivery charges, service times and international shipping terms please see delivery policy page here.

Any missing or damaged contents must be reported to Camix within 48 hours of receiving your delivery.

Where can I have my order delivered?

This depends on your payment method. If you are paying with a credit or debit card then we can only deliver your order to the registered address for the cardholder or to a UK registered business address. If you pay using PayPal then we will despatch goods to any address you have authorised within your account settings.

If you have placed an order and paid via online finance then we will only deliver to the address that the finance agreement was authorised from.

Delivery Outside the UK:  We offer worldwide delivery via DHL Express or UPS for fast and reliable international shipping.

If you place an order from outside the UK, please note the following:

• Import Duties & Taxes: You are fully responsible for paying any import VAT, customs duties, handling charges, or other related fees applied by your local authorities or couriers.
• Tax Estimates: We’re unable to provide estimated tax amounts, as these vary from country to country. For specific details, please contact your local customs authority before placing your order.
• Product Compliance: Please ensure that the products you are ordering comply with your country’s import and shipping regulations, as some items may be restricted in certain regions.
• Rejected Parcels: If a parcel is refused or returned to us due to unpaid customs fees or non-compliance with your country’s import or shipping regulations, the two-way postage cost will be deducted from your refund.
• Bank Transfers: For international payments made via bank transfer, refunds will be processed, but your bank may deduct handling or currency conversion fees.

Refused Delivery

If you have refused the delivery, a charge of £7.98 can be levied to cover the cost charged by our couriers to return goods to us. Or would be the same amount paid for shipping in the checkout page.

Prohibited Goods

Drones are prohibited in certain countries, and customs may deny the clearance. Therefore, customers must ensure they check the regulations regarding imports before making a purchase. In the event that the package is rejected or not accepted by customs, we would not be able to reimburse the shipping fees. Furthermore, customers will be responsible for the return shipping fees, and these will be subtracted from the total refund amount.

Redirection

If you require a parcel to be re-directed after it has been despatched a charge of £15.96 will be levied.

Any shortages from deliveries or if goods have been received in a damaged state must be notified to us within 3 days of receipt.

9. Coupons, promo codes and cashback

We will offer our valued customers promotional codes and coupons from time to time. These codes and coupons may be withdrawn or cancelled without any notice, unless stated otherwise.

Some promo discount codes provided in flyers are only valid for use for the second order, and we may ask for the first order number, If you use one of these coupons. If you fail to provide us the first order number and use the discount/promo code, we may cancel your order or invoice the discounted amount.

A promo code from a trade-in request or part exchange will never expire and will be valid forever.

We don’t offer cashback for our products and it can’t be claimed after sales.

10.      Business to business 

Different terms and conditions may apply to some business to business orders, and this will be clearly stated in the invoice before purchase. By paying the invoice, you are accepting the terms outlined on the invoice.

11.      Finance 

Unfortunately our finance provider doesn’t accept business finance applications. For a complete explanation of how to apply and the terms please visit our finance page here.

12.      Complaints handling procedure

In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please contact us by:

E-mail: [email protected]

PriceRunner Buyer Protection 

As a PriceRunner member, your purchase is protected up to £ 5,000 if something goes wrong in connection with your purchase. This Buyer Protection scheme is free to you as a consumer and applies to your purchases when you shop with us.

Even if you are not already a PriceRunner member but you have reached our website through them, your purchase can still be covered by the Buyer Protection. All you have to do is register within 60 minutes of making your purchase. Becoming a member is free of charge and takes less than three minutes! Protect your purchase with PriceRunner today

The PriceRunner Buyer Protection compensates you for damage to goods upon delivery, defective goods, if an individual product is missing on delivery, if the goods are incorrect or if the goods are not delivered. Remember that the order must be addressed to at your registered address.

The Buyer Protection covers you as a customer for both purchase and shipping costs and for any direct financial damage you have suffered. No compensation is paid for depreciation, loss of revenue or other direct or indirect costs.

On PriceRunner, you can find a list of categories that are exempt as well as the complete terms and conditions that apply.