Privacy Policy – Camix LTD

Who We Are

Our website address is: https://camix.co.uk. Camix LTD is committed to protecting your privacy and handling your personal data with transparency, care, and legal compliance. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our Legal Basis for Processing Personal Data

We process personal data based on one or more of the following legal grounds:

• The data is necessary for fulfilling a contract (e.g. to process and deliver your order).
• We have obtained your consent (e.g. to send marketing communications).
• We have a legal obligation (e.g. tax or fraud prevention laws).
• We have a legitimate interest, provided it does not override your rights and freedoms.

Information We Collect

When you visit our website:

• IP address and browser/device details
• Website usage data through cookies

When you place an order or contact us:

• Name and title
• Delivery and billing address
• Email address and phone number
• Order details and purchase history
• Payment details (processed securely via third-party processors)
• Marketing preferences

If applying for credit or fraud checks:

• Date of birth and identification documents
• Employment status
• Credit history (shared with finance providers only)

How We Use Your Data

• Processing and fulfilling your orders
• Communicating with you about your order status
• Managing returns, repairs, and refunds
• Sending review invitations following purchases
• Responding to your enquiries and providing customer support
• Fraud detection and prevention
• Improving our website and customer experience
• Sending marketing emails (only with your consent)

If we suspect fraudulent activity—such as repeated failed payment attempts—we may request photo ID or images of cards used (showing only the last four digits and name) for verification.

Contests, Giveaways and Promotions

When entering a competition or giveaway, we may collect your name, email address, and mailing address. Winners will be contacted via email and prizes dispatched accordingly. Entry may also subscribe you to our newsletter, from which you can unsubscribe at any time.

Cookies

We use cookies to improve your browsing experience, personalise content, and remember your shopping session. You can manage or disable cookies via your browser settings. Please note: some functions (e.g. checkout) may not work without cookies.

How We Protect Your Personal Data

All transactions are processed over a secure connection using SSL (Secure Socket Layer) encryption. Personal data is stored securely and accessed only by authorised personnel. If you have security concerns, please contact us.

Who We Share Your Data With

We may share your data with carefully selected third parties when necessary to deliver our services. Examples include:

• Payment processors
• Finance providers (e.g. Pay4Later / NewPay)
• Delivery companies (e.g. Royal Mail, DHL, Parcelforce)
• Email marketing platforms
• Product review services (e.g. Trustpilot)
• Manufacturers or repair agents handling warranty or servicing

All partners must adhere to strict data protection standards and only use your data as required for the service provided.

Sharing Data with Legal Authorities and Fraud Prevention Agencies

In certain cases, we may be legally required to share your data with law enforcement, regulatory bodies, or fraud investigation services.

Under the Data Protection Act 2018 – Schedule 2, Part 1, Paragraph 2, we may disclose relevant data for:

• The prevention or detection of crime
• The apprehension or prosecution of offenders
• Responding to legally valid requests from authorities

We may share:

• Full name and contact details
• Delivery/billing address
• Order and transaction history
• Details of items purchased
• CCTV or electronic data (if relevant)

Such disclosures are strictly controlled and used solely for the purposes outlined above.

Delivery Photography

If no one is available to receive an order, our delivery partners may take a photo of the exterior of your property to confirm delivery attempt and address accuracy. These images are used strictly for verification purposes and held securely.

Data Retention

• Enquiry data is retained for 12 months unless marketing consent is given
• Order and transaction data is retained for 6 years to meet legal obligations
• After these periods, data will be securely deleted or anonymised

Your Rights

You have the right to:

• Access your personal data
• Rectify inaccurate or outdated data
• Request erasure of your data (unless legally required to keep it)
• Withdraw consent at any time
• Object to data processing for direct marketing

To exercise your rights, contact us via [email protected].

Marketing Preferences

To unsubscribe from marketing communications:

• Click ‘unsubscribe’ in any marketing email
• Or contact us directly at [email protected]

Complaints

If you are dissatisfied with how we process your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). For contact details, please visit: www.ico.org.uk

Cookies and Tracking

Cookies are stored on your device and used to enhance your experience. They do not collect sensitive information or allow access to other files on your device. Learn more at www.aboutcookies.org.

Contact

If you have further questions, please contact us at: [email protected]