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Our Privacy Policy

Who we are

Our website address is: https://camix.co.uk

Our Legal Bases For Processing Personal Data

Under the terms of the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input, and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. See further information on credit cards below.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:

  • Processing your orders
  • To serve website content and advertisements to you
  • To administer this website
  • To contact you about leaving a review on a product once your order has been completed
  • If you consent, to notify you of products or special offers that may be of interest to you
  • You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time; if you do not accept Cookies, you will be unable to use this Website for shopping purposes, only for browsing and research.

If you have any questions not answered or explained by this policy, please contact us.

 

Personal Data We Collect

Depending on your interaction with us, we may collect and process all or some of the following information.

When you visit our website:

  • Activity on our website, gathered through the use of cookies in your web browser.
  • Device IP address

When you order from us on our website or in stores:

  • Name
  • Address details
  • Phone number
  • Email address
  • Gender (eg Mr/Ms)
  • Marketing preferences
  • Order history

If we have to perform credit checks (for finance applications) or fraud checks:

  • Age
  • Birthplace
  • Credit history
  • Employment status
  • Copies of ID (Physical or Digital)

How We Protect Your Personal Data

The checkout process is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the top of your browser’s screen, next to the web address, you will be taken to the site’s security certificate. If you have any concerns regarding the security of this site, please contact us.

With Whom We Share Personal Data

Sometimes we need to share your personal data with trusted third parties. In these instances, your data will only be used for the exact purpose we specify, will be transferred and stored securely, and will be deleted or rendered anonymous if we stop working with that third party.

Examples of the third parties with whom we share data are:

  • Payment-processing services
  • Finance providers (including Pay4Later/Newpay)
  • Delivery couriers and postal services (including Royal Mail, DHL, Parcelforce or other couriers that we may use)
  • Email marketing service providers
  • Product-review companies (including Trustpilot)
  • Product manufacturers, if you return an item for repair we will share proof of purchase with them
  • Camera repair companies or their agents if we arrange a repair on your behalf

This list is not exhaustive and may change from time-to-time in line with our business processes. Please be assured that we will only ever share your information with trusted parties who adhere to GDPR and the correct standards of security.

Delivery photography:

If one of our Customer Delivery Partners attempts to deliver an order to your address and finds there’s no-one available to receive it, we reserve the right to take a photograph of the outside of the property to assure you we were in the right geographical location to fulfil your order, and confirm we had located the correct address. We can assure you that this photograph won’t be published or circulated, or used for any other purpose other than verification, and that it’s held securely in compliance with Data Protection legislation.

 

How Long We Keep Your Data

We will only keep your data for as long as it’s needed. After that, we’ll either delete it completely or render it anonymous (removing personal data but keeping information such as order amount for business analysis).

If you contact us for a quote and you don’t consent to marketing, we’ll keep your data for a year in case you wish to proceed with the quote.

If you order from us, we’ll keep your data for six years in order to comply with legal obligations. You can request that certain elements are removed or changed sooner – see below.

After six years we will remove your data unless you have consented to our marketing.

Your Rights Over Personal Data

You have the right to:

  • Access your personal data
  • Have your personal data rectified if out of date or incorrect
  • Have personal data erased, unless that would conflict with our legal obligations
  • Withdraw consent for us to use personal data, if you have previously given consent
  • Object to us processing your personal data and/or stop us using data for direct marketing

If you would like to exercise any of these rights, you should contact us.

How To Stop Us Using Your Data For Direct Email Marketing

You can opt out of our email mailing list at any time in the following ways:

  • Click the the ‘unsubscribe from this list’ or ‘update your preferences’ link at the bottom of any marketing email we send
  • Or send us a request to: info@camix.co.uk

How To Lodge A Complaint With A Supervisory Authority

If you are unhappy with our use of personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

The ICO’s contact details can be found on the ICO’s website here.

Can cookies threaten users’ privacy?

Cookies are stored on the computer’s hard drive. They cannot access the hard drive – so a cookie cannot read other information saved on the hard drive, or get a user’s e-mail address etc. They only contain and transfer to the server as much information as the users themselves have disclosed to a certain web site. Cookies are not able to access any of your payment information, telephone numbers etc. Camix does not use cookies to gather any personal information. For any further information on cookies please see www.aboutcookies.org.